Frequently Asked Questions
Find answers to your questions about Reloptix VR lenses, including product details, shipping policies, and return procedures. Get the information you need for a smooth and satisfying purchase experience.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take to process an order?
Orders are processed within 7-10 business days. Delays may occur during high-volume periods.
For more information, visit our Shipping Policy.
What are the shipping rates and delivery estimates?
Shipping charges are calculated at checkout based on your address. We offer live rates from USPS, UPS, and DHL.
We do not have any baring or control over these rates and any and all shipping fees go to the shipping company of your choosing.
Can you ship to P.O. boxes or APO/FPO addresses?
Yes, we ship to U.S. addresses, including U.S. Territories and APO/FPO/DPO addresses.
How do I track my order?
You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Who is responsible for customs, duties, and taxes on international orders?
Customers are responsible for any customs, duties, and taxes applied to their order.
For more information, visit our Shipping Policy.
What should I do if my package is refused or abandoned at customs?
If a shipment is refused due to import fees, the original shipping costs and return shipping charges are non-refundable. Abandoned orders can be reshipped if a new shipping label is purchased within 15 business days. After that, the package will be discarded and is non refundable.
For more information, visit our Shipping Policy.
VR Lenses
Below are some common questions about our VR Lenses
What types of VR lenses do we offer?
The VR lenses we offer include:
- Single Vision VR Lenses: Ideal for those with a single vision prescription for distance viewing in VR.
- Progressive Lenses for AR: Designed for users with progressive lenses to accommodate a range of vision needs in Augmented reality.
- Custom Prescription Lenses for VR Headsets: Customized lenses to fit various VR headsets, tailored to individual prescriptions otherwise not typically stock/ provided inhouse.
What should I ask my eye doctor for my VR lenses?
Do not request a specific adjusted distance for VR during your eye exam.
- Upload Prescriptions: Provide your normal distance prescription or regular progressive power with the highest ADD power. For example, if your computer progressive RX shows a lower ADD power (e.g., +1.25) compared to your normal progressive power (e.g., +2.50), upload the script with the higher ADD power.
- Single Vision Prescriptions: If you prefer single vision prescriptions but have ADD power, you might end up with two single vision prescriptions. Upload photos of both prescriptions so we can accurately process them.
Can I use my regular eyeglass prescription for VR lenses?
Yes you can use your regular eyeglass (spectacle) prescription. This does not include prescriptions specifically made for contact lenses. Reloptix will optimize your prescription to benefit the exact focal distance plane per headset. Distance is typically used for VR scenarios.
How do I know if my VR headset is compatible with prescription lenses?
Reloptix offers a wide range of lenses compatible with various VR headset manufacturers. To ensure compatibility, refer to the manufacturer's specifications or the VR headset's user manual. Most modern VR headsets are designed to accommodate prescription lenses, but it's always a good idea to verify compatibility with the manufacturer. If there is a device you would like to have lens inserts designed for not offered already, please reach out to design@reloptix.net.