Customer Reviews
They are good prescription. But they donāt fit the lenses properly. They fall off. Use while sitting ok. Fall out when removing headset sometime when putting it on. Disappointed.
Hello Mary, this might be preventable if you reach out to us and tell us your situation. We didnāt know you had an issue until going public. Weāre here if you need us. Thanks. Help@reloptix.com
We also recommend loosening the headset while removing to avoid contact with your lenses.
I ordered lenses for the Pico 4 headset. I am currently working with Reloptix support to resolve concerns involving magnetic fit with the Pico 4. Magnets do not seem to properly align causing them to sit with part of the headset lens uncovered and part of the frame of the headset covered. Because of the magnets polarity, I cannot simply slide the lens to the proper position. In fairness, Reloptix was quick to respond; I have sent my lenses back for their review. I am currently waiting for their decision. I have to say, Reloptix installation videos show a perfect match to the headset [in the video]. As a consumer, my expectation is that their lenses will fit that way on all headsets that they make lenses for. I will have to wait to see if they agree.
The lens arrived in very convenient slim packaging with both a small durable carrying case and also little cloth bags that are perfect for tossing the lens into your bag with the Pico.
The lens basically just sit on the headset thanks to the magnets. It takes zero force at all to install and somehow they retain very well. I've never accidentally has them fall out or even move, despite jerking my head around.
The clarity is essentially perfect. It's actually clearer than using my contacts because unlike when I use my contacts, my eyes don't dry out in VR using the prescription lens.
I give them a massive recommendation and definitely recommend Reloptix's Discord because they're incredibly easy to talk to about any ordering questions, lead times, or even just to geek out about optics.
Just received the custom Reloptix lens set for my Pico 4.
My prescription is complex, so I was very leery about ordering it International.
Jason was very reaasuring that Reloptix labs could handle the complicated prescription.
They arrived and I immediately installed them in my Pico 4.
The result was amazing and I have clarity through my Pico 4 in VR, that is perfect without wearing any glasses.
I highly recommend Reloptix's service and products.
Doug Peel (Toronto, Canada)
